Terms of Service

1. Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles all payment-related inquiries and refunds. Product support is handled by Rendertize at support@rendertize.com. By completing a purchase you also agree to Paddle's Buyer Terms.

2. Acceptance of Terms

By accessing or using Rendertize (“the Service”), you agree to be bound by these Terms of Service and our Privacy Policy, which is incorporated herein by reference. If you do not agree, do not use the Service. We reserve the right to update these terms. We will notify you of material changes via email at least 14 days before they take effect. Continued use of the Service after the notice period constitutes acceptance of the updated terms.

3. Account Terms

• You must be at least 18 years old to create an account.
• One account per person. Account sharing or resale is not permitted.
• You are responsible for maintaining the security of your account credentials. Rendertize is not liable for losses from unauthorized access due to your failure to protect your credentials.
• You must provide a valid email address. Accounts created with disposable or invalid emails may be terminated.

4. Acceptable Use

You agree not to:

• Use bots, scripts, or automation to generate renders or consume credits.
• Scrape, crawl, or extract data from the Service.
• Abuse credits or egress bandwidth (e.g. repeatedly re-downloading large files).
• Attempt to reverse-engineer, decompile, or extract proprietary technology.
• Use the Service to process or distribute illegal content.
• Upload 3D models that infringe third-party intellectual property, privacy, or publicity rights.
• Resell, sublicense, or redistribute access to the Service without written consent.

5. Intellectual Property & User Content

Your content: You retain full ownership of your 3D models, rendered images, and listing metadata. By uploading or generating content on Rendertize, you grant us a limited, non-exclusive license to store and display that content solely to provide the Service.

Your warranty: You warrant that any 3D models you upload are owned by you or that you have the necessary rights and permissions to use them with the Service. You are solely responsible for ensuring that your content does not infringe any third-party intellectual property, privacy, or publicity rights. You agree to indemnify and hold Rendertize harmless from any claims, damages, or liabilities arising from your content or your use of AI-generated outputs.

AI-generated content: Marketplace listings generated by AI may contain inaccuracies, errors, or unintended content. You are responsible for reviewing and verifying all AI-generated listings before publishing them on any marketplace. Rendertize does not guarantee the accuracy, completeness, or suitability of AI-generated content.

Our platform: Rendertize owns all rights to the platform, software, algorithms, and branding. Nothing in these terms transfers any ownership of our intellectual property to you.

6. Lifetime Deal Terms

• A "lifetime" purchase grants you access to the Service for as long as the Service operates — meaning for the operational lifetime of the product, not the lifetime of the customer.
• Monthly credits refresh on your 30-day cycle. Unused monthly credits do not roll over and reset to your tier's allocation at the start of each cycle.
• Purchased credit top-ups are one-time additions that persist across billing cycles until used. The system consumes monthly credits first; top-up credits are only drawn after your monthly balance reaches zero.
• Storage caps apply as described on the pricing page. You are responsible for managing your usage within these caps.
• Lifetime deals are non-transferable, tied to the purchasing account, and may not be resold or gifted.
• One tier per account — no upgrades: Each account may hold exactly one lifetime tier. Once a tier has been purchased, it cannot be upgraded to a higher tier on the same account. Accounts with an existing paid tier are not eligible to purchase an additional tier. If you require a higher tier, you must create a new account and purchase the desired tier on that account.
• Roadmap and future features: Purchasing a lifetime plan grants access to the Service as it exists at the time of purchase. Any features shown on our public roadmap (rendertize.com/roadmap) represent our current development intentions only and are not a contractual commitment. We reserve the right to add, modify, delay, or remove any planned feature at any time without notice or refund obligation. No claim may be made on the basis that a purchasing decision was influenced by a roadmap item that was subsequently changed or removed.
• In the event of an acquisition, merger, or cessation of operations, lifetime access is not automatically transferable to any successor entity. We will provide at least 30 days' notice and facilitate data export before any such event takes effect.

7. Service Modifications

We reserve the right to modify, update, or discontinue features of the Service at any time. We will make reasonable efforts to notify users of material changes. We are committed to honoring the credit allocations for your purchased tier for the lifetime of the Service. In the rare event that underlying infrastructure costs increase significantly and threaten the sustainability of the Service, we reserve the right to adjust credit allocations with at least 30 days' notice and a clear explanation of the reason.

8. Third-Party Services

The Service relies on third-party providers for payments, data storage, AI processing, hosting, and support. A current list of sub-processors is available in our Privacy Policy. Rendertize is not responsible for outages, errors, or data handling by these providers beyond our reasonable control. Where you interact directly with a third party (e.g. Paddle checkout), that interaction is governed by their terms.

9. Refunds

All purchases are processed by Paddle.com as Merchant of Record. Refund eligibility and process are governed by our Refund Policy and Paddle's Buyer Terms.

10. Termination

We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent activity, or abuse the Service. If we terminate your account for a violation, no refund is owed for your tier purchase or any unused credits. If we discontinue the Service, Section 6 (cessation of operations) applies.

You may delete your account at any time from your account Settings dashboard. A 30-day grace period applies before permanent deletion, during which you may cancel the request. Upon confirmed deletion, your data will be removed within 30 days. You may also contact support@rendertize.com for assistance.

Re-registration after deletion: If you delete your account and create a new account using the same email address, the new account will start with 0 free credits. Any paid tier purchased on a deleted account is non-transferable and does not carry over — a new purchase is required on the new account.

11. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted availability or error-free operation. Use of AI-generated metadata is at your discretion — we do not guarantee its accuracy or suitability for any marketplace.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Rendertize shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of or inability to use the Service. Our total liability for any claim shall not exceed the amount you paid for your tier.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any dispute arising out of or in connection with these Terms shall be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The seat of arbitration shall be Delaware, United States. Proceedings shall be conducted in English.

Nothing in this section limits the rights of consumers in the European Union, European Economic Area, or United Kingdom to bring proceedings in their local courts as required by applicable consumer protection law.

14. Force Majeure

Neither party is liable for delays or failures in performance caused by events beyond reasonable control, including but not limited to natural disasters, internet or infrastructure outages, third-party service failures, government actions, or pandemic-related disruptions.

15. Severability, Assignment & General

If any provision of these Terms is found to be unenforceable or invalid, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, while the remaining provisions continue in full force and effect. Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right.

We may assign these Terms in connection with a merger, acquisition, or sale of assets. You may not assign your rights under these Terms without our prior written consent.

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Rendertize regarding the Service and supersede all prior agreements or understandings.

16. Contact

Questions about these Terms? support@rendertize.com